The Challenge 

Scaling an international Device + Connectivity + Platform bundle creates significant operational challenge. Cantrack needed a single solution that could: 

• Deliver reliable 4G coverage across both the EU and North American markets from one SIM SKU 

• Provide a transparent, self-service portal for monitoring device data usage and diagnosing field issues 

• Reduce after-sales costs by enabling fast remote triage, distinguishing SIM-related faults from hardware faults without dispatching a technician 

• Support over-the-air firmware updates (FOTA) to resolve device issues remotely at scale 

• Maintain competitive per-device economics as volumes grow into the millions 

1NCE Solution 

Cantrack partnered with 1NCE in November 2025, deploying thousands of IoT SIM Business cards across its EU and North America customer base. The relationship was anchored by 1NCE's combination of competitive flat-rate pricing, broad 4G network coverage, and a responsive sales team. 

Key capabilities include: 

• SIM management in one place. The 1NCE portal gives the team a live view of data usage and connectivity status across every deployed device.  

• Faster fault diagnosis. When a device goes offline, Cantrack can instantly see whether it's a SIM issue, a coverage gap, or a hardware fault, no field visit needed.  

• Remote firmware updates. FOTA is delivered over the SIM, so fixes reach devices in the field without customers returning them.  

• Predictable costs at any scale. Flat-rate lifetime pricing grows cleanly with shipment volumes, no renegotiation.  

• One SIM, two regions. EU and North America covered from the same card. Devices ship pre-configured, nothing to change at the destination. 

Cantrack has achieved 30% reduction in after-sales resolution time through faster remote diagnostics via the 1NCE portal.